COVID-19 Procedures Beginning June 1, 2020

Thank you to everyone for your patience and sense of humor the last couple of months. We know many had long wait times in our parking lot and frustration was experienced all around. We appreciate all of you bearing with us as we did everything possible to see your pets as efficiently as possible while complying with the mandates in place at the time.

Beginning Monday June 1, 2020 we can have only one family member come in with your pet(s) for your appointment. Of course, if you prefer to stay curbside just let us know. We will need you to call when you arrive and when the doctor is ready we will come get you and take you directly to an exam room. We cannot have people waiting in our lobby. When you check out we will have you stand in the exam room doorway and the reception staff will help you. This will allow for the distancing we have to maintain. We ask that you please wear a mask in the building.

All drop off and pick up of pets as well as picking up of medications and supplies will remain curbside to minimize the number of people gathering in our lobby. We ask that you please call 24 hours ahead for refills and supplies. Prescriptions require a doctor’s signature to refill.

We look forward to welcoming you into the clinic again. Stay well!

The Careteam at Troy Animal Hospital

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